דברים רלוונטיים מהעזרה
I didn’t receive an item I paid for. Does eBay offer insurance?
http://pages.ebay.com/help/buy/questions/item-not-received.html
What you’re not allowed to charge
Insurance: You can’t charge a separate fee for insurance, although you still need to make sure your item arrives as described.
Tip: You should incorporate any insurance fees into an item’s price or handling cost.
Tariffs, duties, and customs fees: For cross-border transactions, you’re not allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.)
Tip: Remember not to inappropriately classify an item as a gift as a way to avoid certain duties, tariffs, or customs fees. U.S. law prohibits submitting false or misleading customs information.
Related fees: Things like gas, mileage, time spent at a carrier, employee wages, or eBay and PayPal fees should not be added.
http://www.bennadel.com/index.cfm?dax=coldfusion.privacypolicy
שלום אורח! אנא בצע 
