הבנתי מה הבעיה. בשבוע האחרון התכתבתי איתם והבנתי שהם רוצים פרטים מזהים כדי לפתוח לי את החשבון. שלחתי להם צילום של הדרכון שלי, הם אמרו שלא יכולים לפתוח אותו בPDF וביקשו לשלוח בפורמט אחר. היום רציתי לשלוח להם, אבל קיבלתי מהם הודעה שהם מקפיאים לי את השחבון וגם החזירו לי את הכסף בגלל שחסר פרטי זיהוי. זה אומר שלא אוכל לפתוח אצלם חשבון אף פעם או שזה רק זמני?
צירפתי פה את המכתב שהם שלחו לי:
Thank you for being our valued customer. For your protection, as part of an
ongoing effort to prevent the unauthorized usage of your payment method(s),
the recent purchase activity on Account #46708908 has been
reviewed by our verification office. As a result of this review, the referenced
customer account has been locked and the payment method has been suspended
from further use in our system. The charges made to this payment method have
been refunded and the related products have been cancelled. Please allow five
to ten business days for your financial institution to fully process the reimbursement.
These actions were taken as a precautionary measure to preserve the integrity
of your payment method(s). The processes implemented are not intended as an
accusation or derogatory claim. To request reinstatement, please log into your
account with us today. During the login process, to verify the payment method’s
account holder has authorized usage of this payment method, our secure site will
prompt you to upload a viewable, scanned copy of the payment method account
holder’s government-issued photo identification, such as a driver’s license or passport.
Upon receipt of the requested documentation, we will re-evaluate the status of
your account.
We apologize for any inconvenience caused by these actions and thank you in
advance for your cooperation.
Sincerely,
Fraud Department
שלום אורח! אנא בצע 
